A leading organisation urgently needed to establish a new “contact center” to provide Business Support Helpline services. Due to the helpline’s politically sensitive nature, the recruitment process was required to be swift, covert, and managed with the utmost discretion. The client needed a reliable partner to recruit up to 100 Customer Service Advisors within a tight timeframe while ensuring the highest level of confidentiality.
Zenith People was selected to spearhead this critical recruitment initiative. Leveraging our expertise in rapid talent acquisition and our extensive network of qualified candidates, we implemented a multi-faceted approach. To maintain discretion, we implemented stringent screening procedures, including background checks and reference verifications, without compromising the speed of the recruitment process. All candidates were required to sign Non-Disclosure Agreements (NDAs) to protect the sensitive nature of the project. We streamlined the onboarding process to ensure new hires were fully integrated and productive within a short timeframe.
Within two weeks of engagement, the first batch of Customer Service Advisors were successfully placed, setting the stage for rapid expansion. Over the course of five weeks, Zenith People recruited 82 Customer Service Advisors, meeting the initial demand and ensuring the helpline’s operational efficiency. Our efficient processes and strong candidate pipeline enabled us to deliver high-quality talent while maintaining cost-effectiveness.
“We were tasked with a challenging recruitment project for a politically sensitive helpline. Zenith People exceeded our expectations in every way. Their ability to recruit a large number of qualified candidates quickly and discreetly was instrumental to the project’s success. We would not hesitate to recommend their services to other organisations facing similar challenges.”
Our expertise ensures a seamless and efficient recruitment journey, from sourcing to onboarding, saving you time and resources while delivering exceptional results.